I could go through and recap all of the great marketing and social media achievements for 2011, but that is easy enough to find with a simple search over on Mashable. Facebook finished the year on top, and that wasn’t really a shock to anyone. But, hey, there was Google+!
… Anyone? …
I want to look into the future and share what I feel are five social media truths as we start 2012. These points can apply to people or brands in social media, but to keep things simple, I will reference brands/companies below.
1. Get in the conversation if you haven’t already.
In the social media wold, it’s pretty cliché to talk about the “conversation.” Like beating a dead horse, if you will. But, it’s worth repeating because so many brands are not involved in the conversations about their products and services. Not only are they not involved, many are not even aware the conversation is happening. Whether it’s not being involved with social media channels, or they’re just not being used correctly, time is being wasted. Or, your brand is on Facebook, Twitter, etc., and you’re just blasting out marketing info for your products. That’s not social; it’s one-way marketing.
If you’re on Facebook, try getting feedback from your “fans.” Run a contest that is relevant to your brand — if you have a new product coming out, let your fans vote on the name of it. If you’re a restaurant and you have a new menu entry to add, name it after one of your fans. Engage them, find out what they like, and — gasp — what they don’t like. If you’re active through social media and aren’t getting the results you want, then show some love. Not getting retweeted or replied to on Twitter, then when was the last time you replied or retweeted someone? Make the initiative. Also, find new followers that you might not normally would. This can be people outside of your industry or with different interests from yours.
2. Original content is king.
This one is easy! It comes down to this: what can you give me that I can’t get somewhere else? Well, it’s easy to explain, but it can be a little more challenging to execute. Let’s say you’re a home improvement store, then try a blog about home improvement projects. But, be sure to keep your content on the same page as your branding; if you tout that your store makes home improvement easy, then carry that theme over to your blog with short, informative posts that are easy to understand.
Also, just because you have original content, it doesn’t mean that you should blast it on every social media channel that you’re a part of. Sure, it’s OK to have some things on Facebook and Twitter the same, but not everything. If you have your Facebook and Twitter account linked, go ahead and fix that now. If you put everything on Twitter and Facebook, then why would I follow you on both? I only need one or the other.
3. It’s fun to share, but remember security.
I won’t rehash the whole thing here, but you will definitely want to read my post here for some great Internet security tips from Special Agent David Bentz.
It boils down to this — you can’t prevent cyber crimes completely, and you should be cautious of anything you share online. For example, even if your Facebook page has all of the security settings activated, that information can be accessed if someone truly wants it.
4. Before you post, keep in mind the possible backlash.
There was a recent incident locally with a restaurant that posted a negative political message to its Facebook page. It blew up quickly. I’m sure you’ve heard similar stories of people posting things on social channels that they shouldn’t have, whether on purpose or accident, and a PR nightmare followed. If you want to avoid this issue altogether, it’s a good idea to stay away from sex, religion, and politics. Those three topics rarely lead to positive social conversations, as they invite opposing views. While that sounds like a great idea for intelligent conversation, it doesn’t work that way online.
If you do find yourself on the wrong end of a backlash over something that was posted to your site, just don’t delete it. That will only make it worse and you will be called out on it. It is OK to delete any user post that contains profanity or racism, though.
5. The future of social media is all about adapting.
While I opened this post joking about Google+, in reality the site was a benchmark in social media, even if only because of what it did to Facebook. Some of the options that Google+ offered showed Facebook that it would have to adapt to stay on top. Facebook isn’t alone in changing up things (like the new Timeline, for example); have you seen your Twitter page recently? What about YouTube? All three sites have made changes, and not just cosmetic changes. The goal is to make it easier for you to interact, integrate, and share with others, regardless what site you’re on.
These changes mean that you will have to adapt. Period. You might have to learn new security settings, a new way to attach an image or embed a video in your post, or you might have to learn how to use a whole new social media site. While you adapt, just remember that you don’t have to have your brand on every social site available. Maybe Facebook and Twitter make sense for your brand. Maybe YouTube is where you need to be. It all depends on your brand and the communication that you want to have with your customers.

That wraps up my thoughts on social media truths as we head into 2012, but I want to know what truths you feel are important this year for social media. I’d love to know what you think, so please comment below to let me know!